Help & Questions
Have a question about your order, pickup, delivery, or our bread? We’re happy to help! Here are some of the answers to the questions we hear most often.
How Can I Get My Order?
The Kneady Bear currently offers pickup and local delivery options.
We are unable to ship any products at this time due to Arizona State Cottage Food Regulations. We apologize for any inconvenience.
🐻 Pickup
Orders may be picked up at one of our designated pickup locations. Please select your preferred pickup location when placing your order.
The Kneady Bear — Primary Pickup Location
607 W. Rosemonte Drive
Phoenix, AZ 85027
Twisted Botanist — Satellite Pickup Location only available Tuesday-Sunday from 12:00pm-4:00pm
4515 N 16th Street, Suite 104
Phoenix, AZ 85016
Please wait for your order confirmation before heading to your selected pickup location. Your confirmation will include any applicable pickup instructions and your designated pickup time.
🚗 Local Delivery
Local delivery is available for eligible orders and locations. Delivery availability and any applicable delivery fee will be shown during the ordering process.
Because our bread is baked fresh in small batches, delivery windows may vary depending on the day’s baking schedule and order volume.
When Will My Order Be Ready?
Our bread is made in small batches and prepared specifically for your order. Your order confirmation will provide your scheduled pickup or delivery date and any applicable time window.
Please allow us the time needed to properly ferment, bake, cool, and package your order. Good sourdough takes time!
Can I Change or Cancel My Order?
Yes! Orders may be canceled for a full refund when the cancellation request is received at least 48 hours before the scheduled delivery or pickup date.
For complete details, please see our Returns, Refunds & Order Cancellation Policy.
What If I’m Not Satisfied With My Order?
We want you to love your Kneady Bear bread!
If you’re not fully satisfied with your product, please contact us as soon as possible after receiving your order. We’ll gladly work with you to replace the affected product when appropriate.
Because our products are fresh and perishable, please contact us promptly so we can address the issue.
Why Isn’t Everything Available Every Day?
The Kneady Bear is a small-batch bakery, which means we intentionally keep our production limited. Sourdough requires time, patience, and careful fermentation — we don’t believe in rushing the process.
Some items may only be available on specific bake days or by preorder.
Can I Request Something Special?
Absolutely! If there’s a particular sourdough flavor, English-style bake, or seasonal treat you’d love to see from The Kneady Bear, let us know.
While we can’t promise we’ll be able to make every request, customer suggestions help us decide what to bake next!
Still Have a Question?
We’re happy to help. If you can’t find the answer you’re looking for, please reach out to The Kneady Bear directly and we’ll get back to you as soon as we can. You can email us directly at info@kneadybearbakery.com
Crafted with patience. Shared with joy.