Returns, Refunds & Order Cancellation Policy
At The Kneady Bear, our products are handcrafted in small batches and prepared specifically for each order. Because our baked goods are perishable food products, we are unable to accept physical returns of food items.
Order Cancellations
Customers may cancel an order and receive a full refund provided the cancellation request is received at least 48 hours before the scheduled delivery date.
Cancellations requested less than 48 hours before the scheduled delivery date may not be eligible for a refund because ingredients may have been purchased and preparation may have already begun.
Product Satisfaction
Your satisfaction is important to us. If you receive an order and are not fully satisfied with the quality of your product, please contact The Kneady Bear as soon as reasonably possible after delivery.
When appropriate, we will gladly replace the affected product at no additional charge. To help us address the issue, we may request a description of the concern and, when applicable, a photo of the product.
Because our products are freshly baked and perishable, we ask that you contact us promptly so we can fairly evaluate and resolve any concerns.
Delivery Issues
If there is an issue with your order, including a missing or incorrect item, please contact us as soon as possible after delivery. We will make reasonable efforts to correct the issue, which may include providing a replacement product or another appropriate resolution.
Refunds
Approved refunds will be issued to the original payment method used for the order. Processing times may vary depending on the payment provider or financial institution.
The Kneady Bear reserves the right to evaluate refund and replacement requests on a case-by-case basis. Nothing in this policy is intended to limit any rights or remedies that cannot legally be waived under applicable law.
-The Kneady Bear
Crafted with patience. Shared with joy.